Starbucks Ends 'Open-Door' Policy: What You Need To Know
Starbucks Ends ‘Open-Door’ Policy: What You Need To Know
Starbucks Ends ‘Open-Door’ Policy: What You Need To Know
Starbucks is ending its open-door policy that allowed anyone to use its cafes and restrooms without making a purchase. The company wants to improve customer experience, boost sales, and address safety issues. This change will apply to all Starbucks locations across North America.
Why Is Starbucks Making These Changes?
Starbucks has introduced a new code of conduct to prioritize paying customers and create a better environment. The policy includes bans on panhandling, discrimination, consuming outside alcohol, and vaping. The company wants to address the challenges it faced when non-paying customers used cafes for shelter and bathroom access.
New Perks for In-Store Customers
Starbucks also wants to encourage people to stay in-store. Starting January 27, customers can enjoy a free hot or iced coffee refill in a ceramic mug or reusable glass. This perk used to be exclusive to loyalty members.
The History Behind Starbucks’ Open-Door Policy
The open-door policy began in 2018 after an incident at a Philadelphia Starbucks. Two men were arrested while waiting for a friend, and the policy aimed to avoid such situations. The intention was to make Starbucks a welcoming “third place” between work and home, but it led to complications.
Public Restrooms and the Lack of Access
Starbucks’ decision to limit restroom access comes as many cities lack public restrooms. Many businesses like Starbucks have filled this gap, but the company now seeks to balance customer service and safety.
What’s Next for Starbucks?
The new policies reflect a shift in Starbucks’ approach. The company aims to create a safer, more enjoyable experience for customers who purchase coffee and relax in-store.
Starbucks Ends ‘Open-Door’ Policy: What You Need To Know was originally published on b1057.com
